Return Policy

Return Policy
Our return/refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. If you have any quality issues, please email us stating the specific issue of the product. These cases will be handled on a case by case basis.

Additional non-returnable items:
Some health and personal care items such as combs and brushes unless it’s defective on our part. 

Items with obvious signs of use.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card or bank account again. Then contact your credit card company or your bank. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thebeardedpup@yahoo.com or 740-478-9170.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be emailed to you that is usable online.

Shipping
Our products are shipped within 2-3 Days using the following carriers: USPS. We reserve the right for a shipping delay if a product is out of stock that takes longer than the stated time to produce. If authorized to return an item you will be responsible for paying the shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.